Transforming Orthopedic Patient Experiences with Microlearning Videos

Effective patient education is crucial for achieving successful orthopedic treatment outcomes. However, traditional methods, such as verbal instructions and written materials, often fall short, leading to complications, increased healthcare costs, and readmissions. Mason City Clinic, a MercyOne Hospital, recognized these challenges and developed a video-based patient education program to improve patient experience and post-operative care compliance.

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Video-Based Patient Education Improving Orthopedic Patient Experiences

Effective patient education is crucial for achieving successful orthopedic treatment outcomes. However, traditional methods, such as verbal instructions and written materials, often fall short, leading to complications, increased healthcare costs, and readmissions. Mason City Clinic, a MercyOne Hospital, recognized these challenges and developed a video-based patient education program to improve patient experience and post-operative care compliance.

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The Challenge: Inadequate Patient Education Methods

Mason City Clinic’s current patient education methods were often inconsistent and inadequate. Many patients were not reading or paying attention to the written materials, and verbal instructions given during appointments were often insufficient.

The Solution: Video-Based Patient Education Program

To address these challenges, Mason City Clinic developed a video-based patient education program that used contemporary learning tools and technology to provide effective and engaging education remotely. The program’s design ensured that patients could easily access the videos and educational digital resources with minimal interaction with the platform, making it accessible to a diverse patient population.

Enhancing Patient Experience with Interactive Video Learning

The program’s primary focus was on improving patient experience and post-operative care compliance while creating a system of metrics behind patient education. The video-based content provided a better patient experience, with 100% of patients stating that it was effective.

Microlearning for Improved Patient Outcomes

The team developed a robust video-based library of resources that doctors could choose and prescribe based on their specific post-operative care preferences. The videos were customized to suit the patient’s needs, including elderly patients who may not be enthusiastic about leveraging technology. The program also had an accountability system, which empowered clinicians to follow up with patients and provide additional support where necessary.

The Results: Measurable Benefits for Patients
and Providers

The program’s impact was measured through patient feedback, utilization metrics, and cost analysis, resulting in a significant reduction in patient education costs and improved patient outcomes. It also gave the clinic the ability to track anxiety levels and created a system of accountability.

Expanding Access to Patient Education with Video Technology

The program’s success led to its expansion to other departments within the hospital, such as the GI department. The program’s future outlook includes continued improvement and development to ensure that it remains relevant and effective in addressing the evolving needs of patients.

Overcoming Obstacles and Challenges

The team debated on using an app interface that would allow patients to easily access the content. However, it was decided that simplicity is key to maximize utilization.

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Change Management and the Future of Patient Education

Mason City Clinic’s video-based patient education program demonstrates a commitment to innovative healthcare solutions that benefit both patients and healthcare providers. As the healthcare industry evolves, patient education will continue to play a vital role in achieving positive outcomes, and video-based learning is a promising solution to enhance patient experience, reduce healthcare costs, and improve patient outcomes.

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